Frequently Asked Questions: General
How do I use the Search function to find specific courses on CPEasy.com?
The left-hand panel of the CPEasy.com website contains an advanced product
search function to make finding specific courses easier than ever. You can
simply type in a keyword or product code, select the appropriate check box and
then click the blue “Search” button.
For more targeted results, you can search by “Subject Area,” “Format,” “Credit
Hours” or “Module Types” using the four dropdown boxes under “Advanced Search.”
The results of your search will appear in the center of your screen. You can
click individual course titles for specific details about that course.
How else can I find specific courses on CPEasy.com?
The CPEasy.com website was designed to make finding courses simple. In addition
to our powerful search function, you can select a subject area (i.e., Taxation,
Accounting & Auditing, Ethics, etc.) by clicking on the corresponding blue
topic button near the top of the screen. Or, roll your mouse over one of the
topic buttons for a breakdown of additional subtopics to choose from.
How do I log in?
At the top of the left-hand panel of CPEasy.com, you'll find “Username” and
“Password” fields. Input your information and click on the orange “Sign In”
button. If you've never registered, select the “Register New Account” button
and you will be guided through the registration process.
Help! I forgot my username or password.
No problem. If you've previously registered, but have forgotten your
information, simply click the “Forgot Username/Password?” link (below the
username and password fields), then enter your email address in the pop-up
window. You will be sent an email with your user name and/or password.
Navigation Within a CPEasy Course
I'm a CPEasy OnDemand subscriber. How do I add courses to my account?
As a CPEasy OnDemand subscriber, you have unlimited access to our entire
library of online CPE courses. As you find courses you'd like to review, simply
select the blue “Add to My Account” button (located next to the “Online” format
field). These courses will then appear in the “Courses in Progress” section of
your “My Account” page for easy access.
Once I've purchased a course, how do I start it?
Any courses you've purchased will appear under “Courses in Progress” on your
"My Account" page. Clicking on the title of the course will launch you directly
into the learning environment, where you can begin reviewing the material.
Okay, I'm in the course. Now what?
When you first enter a course, you will begin at the Course Overview. In the
center section, you can access general course overview information via the
“Introduction,” “Organization,” “Learning Objectives” and “Author Bios” tabs.
To learn how to navigate through the chapters, refer to the explanation below.
How do I navigate through the chapters?
You have several options. To jump to a specific chapter, use the blue chapter
dropdown menu that appears across the top, just under the course title bar. To
advance through the course one page at a time, use the “Back” and “Next”
buttons that appear to the right of the dropdown menu. To access a particular
chapter, subchapter or microtopic, use the menu-tree navigation on the left
side of the course page.
How do I use the search function within the course?
On the left-hand side, under the chapter menu tree, you will find a search
button. When clicked, the search button expands to reveal a keyword search
tool. In addition, you can select radio buttons to target your search by
“Current Page,” “Current Chapter,” “Entire Course” or “Specific Topic.” Simply
enter your keyword, select a topic (if desired) and click “Search.” All results
will be displayed in the center section, with clickable links to take you
directly to that section of the course.
General Questions About CPEasy OnDemand
What is CPEasy OnDemand?
CPEasy OnDemand is an amazing online learning library that offers individuals
and firms UNLIMITED access to ALL of our individual online courses — including
full-size (8–24 credit hour) courses and bite-size (1–6 credit hour) courses —
for one LOW price. You'll get powerful research tools that allow you to find
any topic, subtopic or microtopic within the library, and print out any page or
quizzer for convenient offline reference.
CPEasy OnDemand comes in three “flavors”:
CPEasy OnDemand Silver is the base offering, giving you all the
benefits described above.
CPEasy OnDemand Gold provides the additional benefit of
unlimited access to your choice of Bisk's Monthly News Reports, our popular
60-minute audio programs that give you up-to-the-minute coverage and expert
analysis of the latest news and developments in the accounting industry.
Plus as an OnDemand Gold subscriber you will get access to 12 live webcast events, providing you up to 24 live CPE credits and allowing you to interact live with the experts.
CPEasy OnDemand Platinum gives you all the benefits of CPEasy
Gold, plus admission to ALL Bisk’s live webcast events held throughout the year. These webcasts are a great way to earn live CPE credit
and stay current on the latest topics of interest from the industry's top
experts. Each webcast is live, so you can interact with the presenters and join
in on the discussion.
General Questions About CPE Courses
Can I take a course multiple times?
Yes. You may access a course as often as needed until your subscription and/or
course expires. You can also take the final exam as many times as necessary
until you achieve a passing score. However, once you have passed the exam, you
are unable to take it again. Once a course is completed (i.e., you've passed
the final exam), the course will appear under the “Completed Courses” tab in
your “My Account” section along with the order information, the number of CPE
credits awarded and your certificate of completion.
Can I download a course for use offline?
All online courses must be taken online. However, you are able to print any
page or quizzer from the courses you're enrolled in for use offline. Many courses also provide you with a PDF file of the course materials for you to save to your desktop or print. If you
prefer to work offline, Bisk Education also offers other learning formats, such
as DVD or textbooks. No matter which format you
prefer, Bisk Education has your CPE solution.
How long do I have to finish taking a course?
NASBA guidelines dictate that our customers have one year from the date they
access any individual course to complete that course. Therefore, an expiration
date for all courses will be displayed in the “Courses in Progress” area of
your “My Account” page. Once the course expires, subscribers will still have access to the content — but NOT the associated quizzer.The course will then be displayed under the “Archive” tab in your “My Account” page.
What if I don't have speakers on my PC?
If your computer has a built-in speaker, you should be able to hear the audio.
Some computers provide headphone jacks as well, which would allow you to listen
through a set of earbuds or headphones. Otherwise, you will need to obtain
external speakers in order to listen to any associated streamed audio.
What software or plug-ins do I need for CPEasy courses?
You will need the Adobe Flash plug-in to see animation and certain types of
interactive files. Windows Media Player is required to view or listen to
streamed video or audio files. If you are running Microsoft Explorer version 7.0 or later, these are most likely built in to your browser.
You will also need Adobe Reader for printing and viewing certain documents. For
a free download of Adobe Reader, go to
http://www.adobe.com/products/acrobat/readstep2.html . If you
experience any technical difficulty, please visit the “Contact Us” page of
CPEasy.com for links to contact our Technical Support staff.
Tracking CPE and CPE Certificates
How can I see a record of the credits I've earned?
After you've logged in, simply click on the “My Account” link. You'll see a
Course & Credit Summary with information about your CPEasy online credits,
as well as credits you've input from other formats or sources. This enables you
to keep track of all your CPE in one convenient location. For more details, you
can select the “Courses in Progress,” “Completed Courses” or “External Course
Journal” tabs for specific information.
If I fail a CPEasy final exam, can I take it again and still get CPE credit?
Yes. While in your course, simply click on the "Final Quizzer" button on the left navigation menu to
take the exam again. Generally speaking, after you receive a score of 70% or
better, you have successfully completed the course. One exception may be some
ethics courses, which may require a higher passing percentage.
Do the section review questions within a CPEasy course count toward my
final quizzer grade?
No. These questions are designed to help you retain the content, and are not
part of the final quizzer.
Can I print more than one certificate for a course?
Yes, you can print any certificate as many times as you want. Simply go to your
account, click on the certificate icon (found under the “Completed Courses”
tab) and use the "Print Certificate" button located in the pop-up window.
You can also print all of your certificates of completion at one time by clicking on the “Print Certificates” link located on the completed tab.
How do my CPE credits get reported to the state board?
It is your responsibility to report your CPE credit to your State Board. If
your State Board requires documentation of your completed CPE, you can print a
copy of your certificate (available in the “My Account” section under
“Completed Courses”) and furnish it to your State Board of Accountancy.
If you are a CFP, EA or RTRP, Bisk will electronically file your CE to your regulatory bodies.
As an OnDemand Platinum, Gold or Webcast Series Subscriber, how do I register for a webcast event?
Eligible webcast or OnDemand subscribers will receive an email invitation prior to each event that is associated with their subscription. Subscribers should click on the link provided in the email to select the event. Simply add the event to your account and complete the registration process as advised in your confirmation email.
Do Bisk CPEasy Webcasts qualify for live CPE credit?
Yes, all of Bisk CPEasy webcast events qualify for group Internet-based CPE credit, which is considered live CPE for most State Boards of Accountancy. In order to receive live CPE credit for the event, you must attend and participate in the webcast events at the date and time specified for each event.
What webcast platform does Bisk CPEasy use?
Bisk CPEasy webcasts are held on the LearnLive Technologies platform. This requires attendees to have a LearnLive account in order to attend Bisk CPEasy webcasts. Follow the event registration instructions to set up your LearnLive account if you do not have one.
Can we view Bisk CPEasy webcasts as a group?
Provided your organization has purchased “seats” to our webcast events, you can view the event as a group. Your firm/organization should appoint one individual to log into the event.
Can I receive CPE credit while viewing Bisk CPEasy Webcasts as a group?
Yes, your firm/organization must appoint one person to log into the event and participate live during the event. An attendee/ sign-in sheet should be maintained for each person attending. At the completion of the event, please submit your attendance/sign-in sheet to the Bisk Customer Service team for CPE certificate issuance.